合理化されたデジタルソリューションでレストラン体験を向上

SmartDev empowered a global digital restaurant platform, operating in over 20 countries and processing millions of orders, by delivering cutting-edge backend solutions. Through seamless integration with third-party logistics (3PL) providers and real-time order tracking, SmartDev ensured flawless data synchronization and mapping across systems. This collaboration not only improved operational efficiency but also enabled the platform to scale effortlessly, maintaining exceptional performance and reliability. Our expertise played a pivotal role in enhancing the platform’s global reach, driving its ability to handle massive order volumes while ensuring a seamless experience for users and partners alike.
人数

1 Project Manager, 1 Tech Lead, 1 Developer

産業

Food and Beverage Service

製品とサービス

デジタル化

タイムスケール

April 2024 – June 2024

国

UAE

事業概要

A global digital restaurant platform, serving users across more than 20 countries, required robust backend infrastructure to support its rapid growth and complex operational demands. With increasing order volumes and expanding logistics needs, the platform sought to integrate seamlessly with third-party providers while maintaining a high-performance user experience.

To support this international scale, the client turned to SmartDev to deliver backend solutions that could ensure real-time data synchronization, secure payment processing, and smooth cross-border operations. The goal was to create a standardized yet adaptable system capable of powering millions of transactions with speed, reliability, and regional precision.

課題

Our client’s international digital restaurant platform faces challenges with third-party logistics (3PL) integration, requiring seamless data synchronization for real-time order tracking. Complex data mapping and regional differences in currency, regulations, and customer expectations add to backend development demands.

Maintaining a high-performance, standardized system is essential for a consistent user experience. As the client scales, the backend must handle growing transaction volumes efficiently and securely, especially for sensitive payment and customer data.

解決策

The integration with third-party logistics (3PL) providers: SmartDev developed a seamless data integration module that enables smooth data transfer between the client and its 3PL partners. This involved mapping and connecting data between both systems to ensure real-time accuracy in tracking, status updates, and order management, allowing both sides to communicate efficiently.

Implemented real-time food order status updates: By offering expertise in backend integration, data mapping, and system scalability, we ensured that customers are informed at every step of their order journey. We enabled the client to maintain high performance and reliability, even as operations expanded across multiple regions.

テクノロジースタック

ジャワ
AWS
モンゴDB
GIT
Spring Boot
ジェンキンス
REST API

アプリケーションコア機能

Real-Time Order Tracking

Allowed both customers and the client’s partners to track the progress of orders from placement to delivery, ensuring accurate and timely updates, thus enhancing the overall user experience and operational efficiency across the platform.

Data Integration Mapping

Implemented an advanced data mapping system to align the client’s internal food item IDs with external partner systems. This ensured consistent and accurate data flow, allowing the entire food delivery process to run smoothly across multiple platforms.

Core Order and Payment Data Handling

Accurately reflected order information and payment data across the ecosystem, enabling efficient tracking, real-time status updates, and secure handling of transaction-related data.

API Interface Development

Designed and developed a secure, robust API interface to facilitate efficient third-party access, supporting public APIs. This API enables seamless and secure data exchange with external logistics providers.

クライアントの実績

Streamlined Logistics Integration

SmartDev's integration with third-party logistics (3PL) providers facilitated seamless data transfer and communication, ensuring real-time accuracy in tracking, status updates, and order management. This enhanced efficiency and collaboration between the client and its 3PL partners.

Real-Time Order Tracking and Updates

The implementation of real-time food order status updates provided customers with visibility into their order journey. This improved customer satisfaction and trust, while also enabling the client to maintain high performance and reliability across multiple regions.

Collaborative Partnership and Tailored Solution

SmartDev's close collaboration with the client ensured that the solution aligned with their specific needs and contributed to a smoother, more efficient ecosystem for all stakeholders involved. This partnership demonstrated our commitment to delivering tailored solutions that address the unique challenges of the food delivery industry.

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