- Limited Control & Data: The client relied on a third-party provider for tracking services, which resulted in fragmented data across multiple carriers. This lack of centralized visibility caused inefficiencies, operational delays, and reduced customer satisfaction.
- Delayed Updates & Inefficiencies: The existing tracking system suffered from update lags, affecting the accuracy of shipment statuses and preventing real-time decision-making for both the client and its eCommerce customers.
- Information Security: Data security was a major concern due to previous vendor-related breaches, necessitating a more secure and reliable solution from a professional IT provider.
- Time-Sensitive Implementation: With the peak logistics season approaching, the client needed a streamlined, easily integrable system to onboard new customers efficiently and meet increasing demand.
Enhances Logistics with Secure, Automated Track & Trace System
A leading Australian logistics provider struggled with fragmented tracking, delayed updates, and security risks. SmartDev developed a mobile-responsive Track & Trace portal, centralizing real-time tracking and enhancing security. The solution improved efficiency, transparency, and client onboarding, positioning the company for seamless eCommerce logistics operations.
Headcount
5 Headcounts: 1 Project Manager, 1 Business Analyst, 1 Tech Leader, 1 UI/UX, 1 Developer
Industries
Logistics
Products and Services
Digitalization & Solutions Cloud
Timescales
1 Month
Australia
France
The Challenge
The Solution
SmartDev developed a mobile-responsive Track & Trace portal to centralize and automate shipment tracking, ensuring seamless visibility and real-time updates​
- Customs Clearance Status: Integrated via SFTP or API, providing up-to-date tracking on clearance processes.​
- Local Carrier Tracking: Captures plain label delivery status from regional providers (PFL, D2Z, HEY) with proof of delivery (POD) images.​
- Major Carrier Integration: Streamlines tracking from Australia Post, Couriers Please, and Aramex via Starshipit API, delivering a unified, real-time tracking experience.​
Our Technology Stacks
NextJS
ReactJs
Java
PostgreSQL
Confluence
Recoil
AWS
Quarkus
Redis
Google Analytics
Power BI
Jira Software
Application Core Functions
CUSTOMS CLEARANCE TRACKING
Ensures smooth and timely customs processing by providing real-time updates on clearance status to reduces delays.
END-TO-END DELIVERY MONITORING
Tracks shipments from local carriers in one place, offering instant updates and proof of delivery images to enhance customer satisfaction.
ALL-IN-ONE CARRIER INTEGRATION
Unifies tracking data from carriers into a platform, eliminating the need for multiple tracking tools.
Client Achievements
Enhanced Operational Efficiency
Eliminated data fragmentation by integrating all carrier updates into a centralized platform. And also, improved workflow automation and reduced manual tracking efforts.
Real-time Tracking & Transparency
Provided instant shipment status visibility for the client and its customers, reducing customer inquiries and improving satisfaction levels.
Data Security & Client Onboarding
Addressed previous security issues by implementing a robust, professional-grade IT solution. In addition, we enabled quick integration of new eCommerce customers, ensuring readiness for peak logistics periods.
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