The client is a specialist in veterinary compounding, providing high-quality, affordable medications tailored to individual animals. With over 13 years of experience, our client offers a range of delivery methods and can source discontinued or out-of-stock drugs from overseas, ensuring consistent supply and trusted service for vets.
Ensuring high availability for a Veterinary medicines supply company
Our Client, providing specialized pharmaceutical products for veterinarians, faced challenges in maintaining high availability and performance on their current platform while developing a new website. SmartDev conducted a thorough codebase review to identify risks to service continuity. We provided actionable recommendations, ensuring seamless service delivery and supporting future growth during the transition.
*The client is under NDA
Headcount
1 Senior PHP Developer
Industries
Veterinary Medicines
Products and Services
Application Management Service (AMS)
Timescales
3 months
Country
Australia
Business Overview
The challenge
Our client faces the challenge of maintaining high availability of its digital platform while developing a new website. As a veterinary compounding pharmacy, the platform relies on real-time data and live interactions, making uninterrupted access essential. With a 24/7 news cycle, even minimal downtime can significantly impact user trust.
Tight budget constraints complicate efforts to ensure optimal performance and reliability. As the client enhances its online capabilities, a strategic approach is necessary to balance website development with ongoing operations, ensuring seamless service delivery during this transition.
The solution
Understanding the risks of undocumented changes, our experts conducted a thorough review of the client’s codebase, producing a detailed report that identified potential risks and offered targeted mitigation recommendations.
We communicated these risks clearly to the client and established robust incident management processes to address any issues promptly. By prioritizing careful monitoring and strategic adjustments, SmartDev is committed to preserving the integrity of the client’s platform while facilitating the development of their new website.
Technology Stacks
PHP
Our AMS Core Features
Proven Track Record with ITIL Processes
By leveraging ITIL frameworks, we optimize our workflows, enhance operational efficiency, and foster continuous improvement, which ultimately leads to more effective and streamlined IT operations for our clients.
Best-Quality with Experienced Resources
We take pride in delivering high-quality services backed by seasoned professionals with extensive IT industry experience, enhancing our service quality and building trust to foster long-term partnerships with our clients.
Client Achievements
Service Risks
Risks to service clearly identified and communicated.
Knowledge Management
Codebase analysis report recorded with risk analysis report.
Fault resolution
Fault resolution plans submitted for assessment via client’s change control process.
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