Modernizing Booking Services by Upgrading Outdated Technology

Our client is a leading online platform in France that offers discounted tickets for cultural and entertainment events. The platform features a user-friendly interface, allowing customers to purchase affordable tickets. In this case, SmartDev successfully improved the operation by updating the interface, adding features and enhance user security to encourage the buying decisions and increase web traffic.
Headcount

3 Full-stack .NET Developers

Industries

Entertainment

Products and Services

UI/UX Modifications, Cyber Security

Timescales

12 Months

Country

France

The Challenge

Technical Challenge: The website’s outdated interface and user experience (UX) lacked the intuitive design and functionality seen on other ticketing platforms. This affected user satisfaction and navigation. This required considerable changes to boost website traffic.

Security Challenge: They were also concerned about data security. While the site employs HTTPS encryption to safeguard data transmission, apprehensions remained about the privacy and handling of user data. Our client also needs to handle issues related to user data management and data protection regulations.

The Solution

SmartDev applied a transition that significantly changed the overall performance of the website, ensuring a smoother experience for users.

The team modernized BilletRéduc’s technology by migrating from a .NET-based language to Vue3, improving operating and delivery speeds.

We added new features such as highlighting ticket sales prices to encourage user engagement and identity authorization for better security. SmartDev developed a dedicated backend service tailored for each frontend interface, optimizing data fetching, reducing over-fetching, and handling logic for a more efficient user experience.

Technology Stacks

Microsoft .NET
Vue.js
Vuetify
SQL Server
Azure DevOps
Identity Server

Application Core Functions

E-commerce Functionality

Our client is supported by SmartDev's specialist to convert outdated technology and interface setup into a modernized version. The website integrates e-commerce features, including emphasizing price changes and subscription for frequent users. It utilizes buying process easier and quick.

User Analysis

The website was also developed with a dedicated backend service tailored for each frontend interface, optimizing data fetching, reducing over-fetching, and handling logic for a more efficient user experience. It provides personalized recommendations based on stored data from event details, transaction history, etc. that support the user experience.

User Authentication

A secure user authentication system is implemented using methods to manage user sessions and protect sensitive data. This includes account creation, password recovery, and profile management.

Client Achievements

Responsive Design

Increases the trustworthiness of users to encourage them to be a frequent customer. Create a seamless user experience to encourage purchasing decisions and subscriptions while building partnerships with event organizers.

Smooth Operation

Since the backend framework and the advanced technology were applied, performance improvement was clear. Buying process is now operating smoothly, reduce the lagging effect, and provide information that customers seek. This allows our client to attract and monitor new customers better.

Customers Expansion

The company had successfully approached younger generations with advanced technology that provides much more convenience and attractive offer for customers. Moreover, the interface is changed to a trendy style that fit to the younger users' preferences. This boosts the newer customer segment to reach to the website and potentially be a user.

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