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SmartDev’s Applications Management Service is an outcome-based service, carefully designed to meet and exceed your service targets through efficient, process-driven management of application life cycles, faults and changes. Our service ethos focuses on the belief that exceptional application management is key to sustaining your business growth and agility. We extend our capabilities beyond the initial development phase, ensuring that your applications are not only expertly constructed but also continually nurtured and fine-tuned for your long-term business success.

Our Applications Management Service is focused on achieving specific client outcomes, rather than merely augmenting headcount. Whether it’s a custom-built software uniquely developed by us or transitioning existing software from new clients into our ecosystem, our Applications Management Service is custom-tailored to suit each unique requirement.

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Service Management
Incident Management
Change Management
Request Fulfillment
Small Enhancements

Service Management

Every customer will have a unique and secure portal through which all tickets will be logged. All your data is kept secure, maintaining full confidentiality, and integrity. The Service Management portal is available 24×7. A dedicated hotline is available for emergencies.

反復開発

We break down complex projects into manageable sprints, ensuring continuous delivery of functional software.

Prioritization of Business Needs

Our Agile framework allows us to adjust project priorities in real-time, keeping your core business objectives front and center.

Continuous Client Feedback

By maintaining open communication with clients throughout each sprint, we ensure that feedback is incorporated at every stage, resulting in a product that truly reflects your vision.

Transparency and Flexibility

Agile gives us the flexibility to adapt to changes in scope, ensuring that your project remains aligned with your evolving needs while maintaining transparency on timelines and progress.

Incident Management

Management of Incidents will be under the control of a formal ITIL Incident process and associated targets to ensure swift and effective resolution of both user reported and system-detected incidents.

Incident Management

We address service disruptions swiftly, ensuring minimal downtime and quick resolution of technical issues.

Change Management

Structured processes ensure smooth handling of any system or software changes, reducing risk and maintaining stability during modifications.

Service Requests

Whether small updates or more significant enhancements, our ITIL-compliant tools allow us to handle requests efficiently and track progress in real-time.

Ticketing System

Through our advanced service management toolset, all client issues and requests are logged, tracked, and resolved in a transparent and efficient manner.

Change Management

Managing Changes is under formal change control to maximise success 
and minimise risk. All our changes will conform to ITIL and will include an approved back-out plan.

Leverage Vietnam’s Competitive Edge

By tapping into Vietnam’s growing software development industry, we offer high-quality services at competitive rates, allowing you to maximize your budget.

Scalable Solutions

Our software solutions are designed to scale with your business, allowing for flexibility in both resources and costs as your needs grow.

Reduced Overhead Costs

SmartDev’s efficient processes and offshore development capabilities enable significant reductions in overhead, providing a high return on your investment.

Tailored Pricing Models

We provide customized pricing models that reflect the scope and duration of your project, ensuring you pay only for the services you need.

Request Fulfillment

All Service Requests will be submitted through your user portal. Our team
will progress and fulfill in line with agreed service targets.

Multiple Communication Channels

Clients can log tickets through our dedicated portal, ensuring efficient tracking, while an emergency hotline is available for urgent issues.

Service Target Reviews

We continuously review our service target achievements to ensure we meet the agreed performance metrics, adapting our approach as needed.

Business Alignment

Regular reviews of your business requirements and contract terms ensure our services remain aligned with your goals, allowing for dynamic adjustments as your needs evolve.

Proactive Communication

We maintain open lines of communication with frequent updates on project progress, ensuring you are informed and engaged throughout the service lifecycle.

Small Enhancements

Rapid development and deployment of minor enhancements, typically requiring 1 to 5 days effort. Small enhancement will be managed under the Change Management process and deployed using Agile.

Attractive Location

Based in Da Nang, Vietnam, our staff enjoy a high quality of life, surrounded by beaches and mountains, making it an attractive place to live and work.

Career Development Opportunities

We offer continuous training and career advancement opportunities, ensuring our staff stay motivated and grow their skill sets.

Stable Workforce

High retention rates mean that our teams are stable and experienced, ensuring consistent service quality and the ability to build long-term relationships with clients.

Collective Expertise Growth

By fostering long-term employment and encouraging skills development, SmartDev increases its overall technical capability, benefiting our clients with innovative, cutting-edge solutions.

私たちは情報技術をシンプルに、速く、そして安価にします

始める

Whom we partner with

私たちの人々

Our team of experts, with extensive AMS experience, is available to address your challenges and provide tailored guidance.

Quang Vuong

Service Delivery Manager

Quang Vuong Vinh is a seasoned IT professional with over 15 years of experience in software development and application maintenance services (AMS). With a background in industries such as banking, healthcare, and aviation, Quang excels in delivering high-quality support for complex IT systems. He is adept at ensuring system reliability, optimizing performance, and managing incident resolution. His strong technical knowledge, combined with leadership in service delivery, makes him an asset in maintaining and improving business-critical applications while ensuring minimal downtime.
受賞歴と表彰

当社の業績は世界中の著名な組織によって称賛されています。

名前

名前

名前

名前

名前

“

SmartDevとの連携は素晴らしいものでした。御社の開発チームは非常に高いスキルを持ち、期待以上の成果を上げてくれました。

トマ・パロBOLDR CEO
“

SmartDevの採用スピードとスタッフの質は並外れており、チームは私たちが求めていた成功指標を達成してくれました。

エリザベス・ハーディオーストラリアの大手馬技術会社のプロジェクトマネージャー。
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SmartDevチームとの連携は最初から素晴らしいものでした。チームは実践的で成果を重視し、ガイドラインを完璧に遵守しています。

パスカル・ジャックマールオーストラリアの大手馬技術会社のテクニカルリーダー。
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アプリソリューションを開発するための信頼できるパートナーを探していましたが、SmartDevはまさに理想的なパートナーでした。協業はシームレスに進み、進捗に非常に満足しています。

クリスチャンC.AGES 最高営業責任者
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SmartDevとのプロジェクトは期待を上回る成果を上げました。プロフェッショナルで生産的な経験でした。対面ワークショップは私たちのビジョンを一致させる上で重要な役割を果たし、アプリ開発の方向性に期待を膨らませています。

サラR.AGESプロダクトマネージャー

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