Modernizing Proposal Development: Improving Tender Interpretation and Content Accuracy

SmartDev partnered with a Singapore-based IT services provider to deliver NORA, an AI-powered Agent that improves tender interpretation and proposal accuracy. By combining live tender documents with knowledge from past proposals, the solution enables faster understanding of requirements, effective content reuse, and more consistent proposal preparation. As a result, account teams can prepare higher-quality proposals with greater confidence, while newly onboarded team members become productive more quickly in live tender cycles.
인원수

2 AI Engineers, 1 PM, 1 BA, 1 Front-end Engineer, 1 Back-end Engineer, 1 DevOps, 1 Solution Architect

산업

IT 서비스

제품 및 서비스

NORA - AI Customer Service Agent

시간 척도

Since 2025

국가

싱가포르

사업 개요

Our client is a leading regional provider of integrated technology solutions, specializing in helping enterprises navigate their digital transformation journeys. They offer a broad range of services designed to enhance connectivity, improve operational efficiency, and elevate customer engagement through reliable, scalable solutions. By focusing on innovation and seamless service delivery, our client supports businesses in achieving their transformation goals.

With expertise spanning unified communications, contact center solutions, data analytics, CRM automation, hybrid cloud computing, application services, and IT managed services, our client enables organizations to optimize their technology infrastructure. Their solutions provide businesses with the flexibility to scale, streamline processes, and drive growth, allowing them to meet the demands of an ever-evolving market landscape.

도전 과제

  • Unclear Tender Requirements Mapping: Our client struggles with identifying the core product and solution requirements for tenders, which often leads to confusion in assessing bid eligibility.
  • Manual and Inefficient Proposal Preparation: Proposal templates often fail to align with tender documentation, requiring significant manual effort to gather, organize, and cross-check the necessary information, leading to delays and errors.
  • Time-Consuming Document and Compliance Management: Gathering required supporting documents, such as financial statements and compliance certifications, is a labor-intensive process, complicating timely and accurate proposal submissions.
  • Difficulty in Preparing Proposals for Final Submission: Account Managers face challenges in making proposals production-ready due to complex formatting and misalignment of diagrams, tables, and document references.

솔루션

  • Efficient Tender Requirement Mapping: NORA seamlessly combines incoming tender documents with insights from historical proposals, helping Account Managers instantly understand client needs and assess bid eligibility with unmatched speed and accuracy.

  • Automated Proposal Structuring: By intelligently guiding AMs on how to reuse proven content and adapt proposal structures, NORA accelerates the proposal creation process, reducing the time spent on manual research and aligning proposals with tender documentation effortlessly.

  • Enhanced Accuracy and Consistency: NORA leverages real tender documents and past proposals to validate content, ensuring that every response is accurate, compliant, and aligned with client expectations, minimizing errors and discrepancies.

  • Optimized Proposal Readiness: With advanced UX/UI designed for real-world AM workflows, NORA improves the clarity of diagrams, tables, and document references, ensuring proposals are not only comprehensive but production-ready, speeding up the review and approval process for live bid cycles.

당사의 기술 스택

Cohere
LangGraph
AWS Cloud
LangChain
Qdrant
FastAPI
파이썬

Our Workflow

Outcomes

Faster Onboarding Process

NORA helps new AMs quickly grasp tender requirements, proposal standards, and client expectations, enabling them to contribute effectively right away.

Intelligent Content Reuse

NORA automates content adaptation, allowing AMs to reuse proven material and tailor it to new tenders, saving time and improving consistency.

Improved Proposal Accuracy

NORA cross-references real tender documents and past proposals to ensure that every response is accurate, reducing errors and aligning with client needs.

Streamlined Approval Process

With optimized UX/UI, NORA ensures proposals are clear and ready for quick review, speeding up the review and approval cycle.

Client’s Testimonial

”We are extremely satisfied with both the SmartDev team and the quality of NORA. The team provided excellent support throughout the process, including demo videos that guided us on how to use the system effectively. As a result, our experience was seamless, and we didn’t encounter any difficulties during the implementation. NORA has truly enhanced our proposal process, and we look forward to continued success with the solution.

Ms. D.LGeneral Manager, Sales & Partner Alliance

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