Our client is a privately held company that provides outsourced virtual receptionist and call answering services to businesses of all sizes across Australia, New Zealand, the United Kingdom, and the United States. With a focus on enhancing client communication and customer experience, they supports organizations by ensuring their calls are answered professionally 24/7, improving responsiveness and operational efficiency. The company leverages advanced telephony technologies while maintaining a strong commitment to data privacy and client confidentiality. The client operates with a scalable service model suitable for industries ranging from legal and healthcare to real estate and professional services.
Streamlining Multi-Cloud Operations: OfficeHQ’s Transition to AWS
Our client faced significant challenges in managing and maintaining applications across multiple public cloud platforms. These challenges included inconsistent performance, increased operational overhead, and potential security risks. To streamline operations and enhance efficiency, they decided to consolidate and migrate to AWS. This move resulted in cost savings, better redundancy, and reduced maintenance requirements, ultimately improving overall operational efficiency.
인원수
2 Developers
산업
통신
제품 및 서비스
AWS 및 클라우드
시간 척도
12개월
국가
호주
사업 개요
도전
우리의 client 운영하다 응용 프로그램 and services 가로질러 다수의 public cloud platforms, 창조하다 significant 도전 ~에 management and maintenance. The diverse 환경 ~의 different cloud providers introduce complexities, 만들기 그것 difficult 에게 achieve 일관된 performance and integration. 이것 multi-cloud approach increases 운영 overhead, potential security 위험, 그리고 complicates compliance with 통치 standards.
해결책
- Infrastructure Deployment: Set up a multi-account, multi-region AWS infrastructure for flexibility and scalability.
- 애플리케이션 마이그레이션: Began by migrating EC2 Windows servers to AWS and later transitioned to container services for better performance and efficiency.
- Database Migration: Moved OHQ’s on-premises databases to AWS RDS, ensuring high availability, scalability, and reduced management.
- Security Enhancements: Implemented AWS WAF to protect applications from web-based attacks and enhance security.
기술 스택
ECS
CloudWatch
엘비
CloudFront
RDS
EC2
애플리케이션 핵심 기능
Automated Disaster Recovery
Implementing automated backup and recovery strategies using AWS services like S3 and Glacier to ensure data integrity and business continuity in case of failures.
Dynamic Load Balancing
Distributing automatically incoming traffic across multiple instances, ensuring optimal performance and minimizing downtime by utilizing AWS ELB.
Security Framework
Leveraging AWS to strengthen access controls and protect applications from Distributed Denial of Service (DDoS) attacks.
고객 성과
Successful Migration to a Scalable Cloud Infrastructure
SmartDev successfully migrated OHQ's applications and databases from Rackspace to AWS, providing a more robust and scalable cloud infrastructure. The use of Terraform for infrastructure deployment ensured flexibility and scalability across AWS environments.
Enhanced Application Performance and Efficiency
The migration of applications to container services will improve performance and resource efficiency, optimizing the overall operation of OHQ's systems.
Strengthened Security and Protection
The implementation of AWS WAF provides a robust security layer, protecting OHQ's applications from common web-based attacks and enhancing the overall security posture. This ensures the protection of sensitive data and the integrity of OHQ's systems.
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