Simplify Your IT System With SmartDev AMS​

SmartDev is promoting our Application Management Services (AMS) offering with special offers right now.

In simple terms, SmartDev’s AMS takes over the ongoing care of your applications – from daily maintenance to strategic improvements – so that your team can focus on core business growth and innovation. It’s an offshore solution backed by SmartDev’s global expertise, meaning you get top-tier quality with cost-effective delivery. Let’s explore what makes SmartDev’s AMS unique, and how it stands out in the industry. 

 

SmartDev’s new AMS acts as an extension of your IT team, managing and enhancing your applications throughout their lifecycle. It handles everything from routine support to proactive improvements, allowing your in-house staff to concentrate on innovation and strategic projects. SmartDev’s AMS isn’t just about keeping the lights on but it’s a future-ready solution that continuously adapts to evolving technologies and business needs. By leveraging this service, companies ensure their software remains up-to-date, secure, and high-performing without the headache of day-to-day oversight.

1. Key Features of SmartDev AMS

1.1. ITIL 4-Powered, Process-Driven Service Management 

At the core of SmartDev’s AMS is ITIL 4, the latest standard for IT service management best practices. SmartDev has built its service processes on ITIL 4’s guidance, ensuring every support action is structured, repeatable, and efficient. Key ITIL-based practices – like incident management, change management, and service request fulfillment – are baked into SmartDev’s workflows to guarantee stability and continuous improvement. This process-driven approach means issues are handled methodically and improvements are systematically identified over time.  

With ITIL 4, SmartDev’s AMS brings clarity and consistency to application support, so nothing is left to chance. The result is a streamlined operation where best practices are followed rigorously, leading to higher service quality and reliable outcomes for clients. 

1.2. 15-Minute Response Time 

SmartDev’s AMS emphasizes proactive service delivery – anticipating and addressing issues before they impact your business. A dedicated team of Level 2 and Level 3 engineers monitors and maintains your applications 24/7/365, ensuring that any hiccup is spotted and resolved swiftly, often before end users even notice. When incidents do arise, SmartDev’s guaranteed 15-minute SLA response time means you get a rapid acknowledgment and action plan almost immediately. This ultra-fast response commitment – available any time of day – minimizes downtime and keeps your critical systems running.  

With round-the-clock vigilance and a <15 minute response SLA, SmartDev provides peace of mind that expert help is always on standby. Issues are not only fixed quickly but frequently prevented altogether through monitoring, trend analysis, and preventive maintenance, embodying a truly proactive support philosophy. 

1.3. Comprehensive AMS Scope: Incident, Change, and Request Fulfillment 

SmartDev’s AMS offers end-to-end coverage of all the essential IT service management functions your organization needs. Their scope of services is broad and follows ITIL-defined practices to ensure every aspect of application support is handled: 

• Incident Management – Quickly restoring service when disruptions occur, through efficient troubleshooting and resolution processes. 

• Change Management – Systematically evaluating, testing, and implementing enhancements or modifications to applications, while minimizing risk and downtime. 

• Request Fulfillment – Handling user and business requests (like access needs, minor enhancements, information inquiries) in an organized, timely manner. 

• Service Management & IT Managed Services – Holistic oversight of IT operations and continuous service improvement to meet agreed service levels and business outcomes. 

This comprehensive approach means SmartDev can manage everything from unplanned outages to planned upgrades and routine service requests under one umbrella. Therefore, clients benefit from faster issue resolution, controlled and well-documented changes, and prompt execution of requests – all aligned with industry best practices. Every ticket or change follows a defined workflow, ensuring nothing falls through the cracks and the user experience remains seamless. 

1.4. Expert Team with Varied Domains 

When you partner with SmartDev, you gain access to a seasoned AMS team that understands your industry challenges. SmartDev’s engineers have 10–30 years of professional experience in software development, system reliability, and performance tuning. They have honed their expertise through projects across multiple domains, including some of the most demanding industries today. For example, SmartDev has delivered: 

• FinTech & Banking – Secure, scalable fintech solutions and banking applications, building on SmartDev’s roots as a Swiss-founded fintech specialist. 

• Healthcare – Innovative health-tech platforms (e.g. AI-enabled petcare and healthcare solutions in Australia) that comply with strict regulations while delivering great patient experiences. 

• Manufacturing – Enterprise systems for manufacturing and engineering (e.g. optimizing petrochemical project management with AMS) to increase efficiency and reliability in industrial operations. 

• Hospitality – IT management transformations for hospitality and tourism (e.g. a luxury cruises management system) to enhance guest services and streamline operations.  

This cross-industry expertise means SmartDev’s team can hit the ground running with understanding domain-specific requirements and regulations. Whether it’s compliance standards in finance and healthcare or scalability demands in global manufacturing and hospitality, SmartDev has proven know-how to tailor AMS to those contexts.  

In short, SmartDev pairs process excellence with industry intelligence, ensuring your applications are managed by people who understand your business. 

1.5. CloudOps, DatabaseOps, and ApplicationOps 

Modern applications don’t live in a vacuum – they run on cloud infrastructure, rely on databases, and evolve rapidly. SmartDev’s AMS is designed to cover this full stack by leveraging CloudOps, DatabaseOps, and ApplicationOps capabilities in its service delivery. In practice, this means SmartDev’s L2/L3 support engineers can manage and optimize not only the application itself, but also the cloud environments and databases underpinning it.  

For example, CloudOps support ensures your cloud servers and services are configured for performance and cost-efficiency, while DatabaseOps expertise keeps your databases secure, tuned, and backed up. The ApplicationOps focus, meanwhile, ties it all together – overseeing application deployments, updates, and performance optimization as an ongoing operation rather than a one-off task. With these disciplines, SmartDev’s AMS team delivers holistic efficiency, reliability, and innovation to your software ecosystem. They can swiftly deploy improvements or fixes across the entire stack, from code to cloud, accelerating innovation cycles.   

Ultimately, SmartDev’s AMS treats infrastructure, data, and application as a unified whole, so your business gets maximum value and agility out of its technology investments. 

1.6. Cost-Effective Offshore Model  

SmartDev offers a unique blend of European-quality management and highly skilled Vietnamese engineering talent – an offshore model that is both high-quality and cost-effective. The company was founded and is led by Swiss/European experts, ensuring Western business standards, rigorous project governance, and a deep commitment to quality. This Swiss-led oversight is coupled with a development and support center in Vietnam, one of Asia’s thriving tech hubs.  

Thanks to outsourcing to Vietnam, clients can significantly reduce costs without compromising on expertise or service level. In fact, SmartDev invites businesses to “start saving money by outsourcing to Vietnam,” highlighting the substantial cost advantages of its model. Skilled Vietnamese AMS engineers provide the technical muscle, while experienced European management guides the process, which is a powerful combination that yields agile delivery, cultural alignment, and competitive pricing.   

With SmartDev, you essentially get a Swiss-quality service at Vietnam cost levels, all under robust leadership that bridges any cultural or quality gaps. This model not only lowers your TCO (total cost of ownership) for application management but also provides flexibility to scale the team as needed.  

1.7. SOC 2 Type 2 and PCI DSS Certified 

When it comes to managing mission-critical applications, security and compliance are non-negotiable – and SmartDev recognizes that. The company backs its AMS with strict adherence to international security standards, evidenced by its SOC 2 Type 2 and PCI DSS certifications. SmartDev has recently completed all the steps to obtain its official SOC 2 Type 2 compliance report, which attests that its internal controls meet the rigorous criteria for security, availability, processing integrity, confidentiality, and privacy of customer data.  

In parallel, SmartDev is PCI DSS compliant, meaning it meets the Payment Card Industry’s stringent requirements for handling and protecting credit card data. Together, these certifications assure clients that SmartDev’s processes and infrastructure are regularly audited and aligned with top-tier security practices.  

For businesses in fintech or any sector dealing with sensitive data, this is a critical differentiator – you can trust SmartDev’s AMS to safeguard your information and maintain compliance on your behalf. Beyond the badges, SmartDev’s team imbues a security-first mindset in daily operations: from access controls and encryption to data backup and privacy, best-in-class security is built into every AMS service. 

2. How SmartDev AMS Outperforms the Competition

In the competitive AMS landscape, SmartDev’s offering shines due to the combination of its approach, expertise, and value. Here’s how SmartDev AMS outclasses typical industry competitors: 

• Proactive Issue Resolution: Unlike competitors that react to failures, SmartDev prevents issues before they arise with AI-driven monitoring and predictive maintenance, reducing downtime and improving efficiency. 

• Tailored for Startups & SMEs: While large firms focus on enterprise clients, SmartDev specializes in scalable solutions for startups and mid-sized businesses, ensuring agility and personalized support. 

• One-Stop AMS Solution: SmartDev consolidates monitoring, security, performance tuning, and enhancements under one service, eliminating the need for multiple vendors. 

• Cost-Effective Offshore Model: With Swiss-led quality and Vietnam-based development, SmartDev offers top-tier service at a fraction of the cost of Western providers. 

• Security & Compliance Excellence: As a SOC 2 Type 2 and PCI DSS-certified company, SmartDev ensures robust data protection and compliance which are critical for fintech, healthcare, and regulated industries. 

3. Who Can Benefit from SmartDev’s AMS

SmartDev’s Application Management Services are designed to deliver value across a range of business types, particularly those looking to optimize their IT operations without ballooning costs: 

• Startups & SMEs looking for cost-effective IT support while scaling operations. 

• Fintech, healthcare, and other regulated industries that need secure, compliant application management with high availability. 

• Medium-sized enterprises that require affordable, efficient AMS solutions to free internal IT teams for strategic initiatives. 

• Companies with legacy applications that need modernization and ongoing maintenance without a complete system overhaul. 

But we are always welcoming new clients from various industries and explore new expertise with AMS Service. So don’t hesitate to give us a call or email through HERE.

4. Embrace a New Era of Application Management with SmartDev

If you’re ready to eliminate application headaches and unlock greater IT productivity, now is the time to act. SmartDev’s AMS has proven to give clients a competitive edge, and it can do the same for your business. Imagine outperforming your rivals because your apps never miss a beat and new features roll out seamlessly – that’s the power of a great AMS. Don’t settle for status quo application support when you can have a proactive, growth-oriented service.  

Contact SmartDev today to learn how their AMS can be tailored to your needs and propel your business forward. As SmartDev invites, if you’re ready to explore how AMS can elevate your business, visit SmartDev’s AMS services page to discover more about their customized solutions. Let SmartDev’s experts manage your applications, and watch your efficiency, innovation, and customer satisfaction reach new heights.