Ensuring high availability for a Public Relations platform

Our client provides a unique digital platform for public relations professionals and journalists. They faced the challenge of maintaining high availability and performance for their existing website during the development of their new website. SmartDev conducted a thorough codebase review that identified any risks to availability. We provided actionable recommendations, ensuring seamless service delivery and supporting future growth during the transition.
*The client is under NDA
Headcount

1 Senior PHP Developer

Industries

Public Relations

Products and Services

Application Management Service (AMS)

Timescales

3 months

Country

United Kingdom

The challenge

Our client faces the challenge of maintaining high availability of its digital platform while developing a new website. Serving public relations professionals and journalists, the platform relies on real-time data and live interactions, making uninterrupted access essential. With a 24/7 news cycle, even minimal downtime can significantly impact user trust.

Tight budget constraints complicate efforts to ensure optimal performance and reliability. As the client enhances its online capabilities, a strategic approach is necessary to balance website development with ongoing operations, ensuring seamless service delivery during this transition.

The solution

SmartDev has adopted a strategy focused on minimal changes to the existing platform to ensure its availability. Understanding the risks of undocumented changes, our experts conducted a thorough review of the client’s codebase, producing a detailed report that identified potential risks and offered targeted mitigation recommendations.

We communicated these risks clearly to the client and established robust incident management processes to address any issues promptly. By prioritizing careful monitoring and strategic adjustments, SmartDev is committed to preserving the integrity of the client’s platform while facilitating the development of their new website.

Technology Stacks

PHP

Our AMS Core Features

Proven Track Record with ITIL Processes

By leveraging ITIL frameworks, we optimize our workflows, enhance operational efficiency, and foster continuous improvement, which ultimately leads to more effective and streamlined IT operations for our clients.

Best-Quality with Experienced Resources

We take pride in delivering high-quality services backed by seasoned professionals with extensive IT industry experience, enhancing our service quality and building trust to foster long-term partnerships with our clients.

Client Achievements

Proactive Risk Identification

Successfully identified and communicated service risks to the client, ensuring they had a clear understanding of potential impacts on their operations.

Comprehensive Recommendations

Delivered detailed recommendations that outlined risks, potential changes, and likely outcomes, empowering the client to make informed decisions.

Enhanced Decision - Making

Enabled the client to adopt a strategic approach to their IT service management, fostering confidence in their ability to maintain high availability while developing their new website.

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