SmartDev’s Applications Management Service Capabilities
We empathize with the challenges your business faces—complex IT landscapes, upgrade needs, and rising maintenance costs.
Navigating a Complex Information Technology Landscape
Dealing with Constant Upgrading Needs
Managing Rising Maintenance Costs
What is our Applications Management Service?
SmartDev’s Applications Management Service is an outcome-based service, carefully designed to meet your service targets through efficient, process-driven management of application life cycles, faults and changes. Our service ethos focuses on the belief that exceptional application management is key to sustaining your business growth and agility. We extend our capabilities beyond the initial development phase, ensuring that your applications are not only expertly constructed but also continually nurtured and fine-tuned for your long-term business success.
Scope of Service
Engineer and sustain robust Web, Mobile, and Desktop Apps. Seamlessly evolve with tech trends, ensuring agility and excellence in user experience.
Changes Management is under formal change control to maximise success and minimise risk. All our changes conform to ITIL and will always include an approved back-out plan.
Management of all Incidents will be under the control of ITIL Incident process and associated targets to ensure swift and effective resolution of both user reported and system-detected incidents.
Rapid development and deployment of minor enhancements, typically requiring 1 to 5 days effort. Small enhancement will be managed under the Change Management process and deployed using Agile.
Request Fulfilment: All Service Requests will be submitted through your user portal. Our team will progress and fulfil in line with agreed service targets.
SmartDev’s Winning Formula
Customized Services to Your Business
Our Applications Management Service is engineered to be highly flexible and responsive, geared to meet predicted demand and achieve contracted service targets effectively.
We employ a blended capabilities approach, ensuring the ideal mix of skills and resources tailored to your unique needs, fostering an environment of efficiency and excellence.
Highest Industry Qualifications
SmartDev prides itself on adhering to the highest industry standards. Our ISO/IEC 27001 certification is a testament to our commitment to quality and security.
We use effective Service Management Tools (SMT) to support our Applications Management Service initiatives, guaranteeing efficient, effective, and secure service delivery.
Commitment to Deliver
Our tailored Sercvices and associated Service Level Agreements (SLAs) are carefully designed to cater to your specific needs and are the basis of our relationship with you. We focus on key aspects such as service availability, reliability, performance, and swift service restoration times. Our commitment to meeting contractual SLA targets is unwavering, ensuring that we deliver the highest levels of service consistently.
How to Start Applications Management Service with Us
Transition Process (Applicable for non in-house applications)
We begin by deeply understanding your specific needs and challenges through initial due diligence and other structured steps to ensure an orderly handover to our Applications Management Service
We then craft a service proposal meticulously aligned with your business objectives
Finally, we ensure the efficient and smooth integration of your applications into our Applications Management Service
Our pricing model is designed to be transparent and competitive, with the aim of providing you with the best value. The cost of our services will depend on the type of AMS we deliver. We determine our pricing based on historical or predicted efforts, and we regularly review and optimize it to ensure that it is cost-effective and meets SLA requirements.
See What Our Clients Say
QA Automation with AI
“They really intimately understand our product and that’s why they can really work as a partner alongside us and not just as a development extension facility, but also delivering, delivering products and projects that work well with our platform. That was really great success when we delivered this project to our customer”
IoT Innovation for Energy Saving Solution
“Every SmartDev team member was passionate about our product, both on hardware and software. With such a tight team, everybody becomes mission-driven which leads to a great attention to detail and a willingness to make improvements in the app. It’s these little details and suggestions that made our app stand out and allowed us allowed us to be more competitive”
Singapore Fintech Client
Finance & Wealth Management App
“The engineers that we work with, some of them are quite experienced and hence can lead the team and think about what is being done, not just from the perspective of what is being implemented, but also think about architecture, lecture and design in such a way that the solution is as scalable and can be very robust and consistent without any bugs”