Engineering Efficiency: Optimizing Petrochemical Project with AMS Expertise

Our client’s internal team struggled to keep up with the demands of incident management, problem resolution, change requests, and system configuration for their ambitious petrochemical complex project. To address these critical needs, they partnered with SmartDev to leverage our expertise in Application Management Services (AMS), ensuring that every aspect of the project operates at peak performance. This collaboration is driving the petrochemical sector towards new standards of innovation and sustainability.
Headcount

BA/ QA, Developer, DevSecOps, Service Analyst

Industries

Petrochemicals

Products and Services

Application Management Service (AMS)

Timescales

12 months

Country

Vietnam

Business Overview

Based in Vietnam, this key player in the plastic and petrochemical industry is spearheading a major industrial complex to support the country’s long-term development goals. As the project scaled, internal teams faced mounting challenges in managing incidents, resolving issues, and maintaining system stability.

To ensure seamless operations, the organization prioritized strengthening its IT support and process governance. This strategic focus is helping drive innovation and sustainability, setting new standards in the region’s evolving petrochemical landscape.

The Challenge

Our client is encountering significant hurdles with its IT and technology team, which is struggling to keep pace with the demanding requirements of incident management, problem resolution, change requests, and system configuration. The team’s current capacity is stretched thin, leading to escalating costs and delays that threaten to derail project timelines. These issues extend beyond simple operational disruptions; they are affecting the efficiency of the entire project, from everyday tasks to strategic objectives. 

The urgency of this situation is heightened by the fact that every delay and additional expense exacerbates the difficulty of achieving our client’s ambitious goal of transforming Vietnam’s petrochemical industry. To sustain their momentum and drive the project to success, our client needs to address these inefficiencies head-on, ensuring that their IT and technology operations can support their goals without further strain. 

The Solution

SmartDev offers a comprehensive Application Management Service (AMS) to streamline IT operations. This includes:

  • Website Management: Overseeing multiple websites and microsites.
  • DevOps Support: Ensuring reliable and efficient systems.
  • Security Management: Protecting against cyber threats through patch management, access control, data integrity, vulnerability scanning, and robust backups.
  • Cloud Infrastructure Optimization: Maximizing the potential of cloud solutions.

Technology Stacks

WordPress CMS
SharePoint
Power Automate

Application Core Functions

PROVEN TRACK RECORD WITH ITIL PROCESSES

Demonstrates reliability and adherence to best practices in IT service management.

EU-BASED QUALITY WITH EXPERIENCED RESOURCES

Offers high-quality services delivered by a team of experienced professionals.

AGILE DEVELOPMENT METHODOLOGY

Ensures flexibility and responsiveness to changing project needs.

Client Achievements

Comprehensive IT Landscape Management

SmartDev's AMS provides a holistic approach to managing the client's complex IT landscape, including the main website and eight other existing websites. This comprehensive oversight reduces the burden on the client's internal team and ensures seamless operation.

Enhanced Operational Efficiency/Reliability

SmartDev's DevOps support, including continuous integration, delivery, and deployment, improves system reliability and performance. This proactive approach facilitates quicker incident resolution and reduces downtime, ensuring uninterrupted operations.

Robust Security and Data Protection

SmartDev's comprehensive security management services, encompassing patch management, access control, data integrity, vulnerability scanning, and backups, safeguard the client's systems and data. Additionally, SmartDev's expertise in cloud infrastructure optimization ensures a scalable and efficient cloud environment.

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