- Technology Integration in Tourism Services: The company is facing difficulties in integrating advanced AI technologies into the highly fragmented tourism ecosystem, where existing systems are often outdated and lack interoperability.
- Market Validation in the Tourism Sector: The company is challenged by limited real-world feedback from travelers and tourism businesses, making it difficult to accurately validate product-market fit and prioritize key features.
- First-Mover Execution in Tourism Innovation: Under pressure to accelerate development and launch, while simultaneously building credibility and visibility in the tourism industry to secure its position ahead of emerging competitors.
Implementing AI-Powered Solutions to Accelerate Growth in a Tourism Company
SmartDev partnered with a France-based tourism company to implement AI solutions enhancing the cruise travel experience. With a small team of four, the project addresses key challenges like outdated systems, limited market validation, and the need for fast innovation. Solutions include a conversational AI assistant for cruise inquiries, an intelligent discovery engine for personalized travel recommendations, and a multilingual, multicurrency booking system.
Headcount
4 (1 Middle Fullstack Developer, 1 Senior Fullstack Developer, 1 Middle AI Engineer, 1 Free BA for communication support)
Industries
Hospitality - Tourism
Products and Services
Resources only
Timescales
On-going
Country
France
The Challenges
The Solutions
- Conversational AI for Cruise Travel: A natural language interface combining NLP, voice interaction, and speech-to-text/text-to-speech capabilities, enabling users to search, inquire, and navigate cruise options through intuitive, hands-free experiences.
- Intelligent Cruise Discovery and Personalization: An AI-powered discovery engine that intelligently matches users with cruises based on destination, dates, budget, and preferences, offering real-time availability, dynamic ship details, and personalized cabin or package recommendations.
- Seamless Booking and Global Adaptability: A multilingual, multicurrency cart with AI support for seamless booking and user interaction.
Our Technology Stacks
Core Features
BACKEND DEVELOPMENT
We ensure that the backend of the platform is robust, scalable, and secure, allowing for seamless processing and efficient data management.
FRONTEND DEVELOPMENT
Our solution offers an intuitive and user-friendly interface for the platform, focusing on delivering a smooth and engaging user experience for traders.
DEVOPS
By implementing best practices in DevOps, we ensure that the platform’s infrastructure is highly available, reliable, and able to scale efficiently.
AI INTEGRATION
We implemented AI integration to optimize data processing and retrieval, ensuring the integrity of critical trading information while enhancing system performance and user experience.
Client Achievements
Successful Live Demo
Successful live demo with the Director of eCommerce at Silversea, highlighting the solution’s real-world readiness.
Voice Interaction
Voice interaction performed smoothly across key use cases, including search, booking, and itinerary navigation.
Positive Client Feedback
Positive client feedback, emphasizing strong user experience and intuitive conversation flow.
Bugs Identified For Refinement
Bugs identified for future refinement, supporting continuous improvement and system stability.
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