Based in Singapore, the client is a financial advisory firm within a leading global investment group. Its insurance KYC document reviews relied heavily on manual checks by advisers and administrators, making the process slow, inconsistent, and dependent on individual experience.

SmartDev implemented an AI workflow automation solution to streamline the full review process. The solution ingests KYC documents, extracts relevant information, validates submissions against product-specific compliance rules, and highlights missing, inconsistent, or high-risk details for review.

Designed around the client’s existing workflows, the solution replicates the end-to-end manual process with minimal disruption to daily operations. This enables faster document checks, stronger compliance consistency, and a more scalable foundation for insurance onboarding.

• Automated KYC Review Pipeline: Deploy an LLM-powered pipeline that parses, validates, and annotates KYC forms automatically, replacing manual checks.
• Product-Specific Compliance Validation: Encode compliance rules for each insurance product to ensure accurate, consistent audits.
• Consistent, Process-Led Accuracy: Remove reliance on individual expertise by embedding review knowledge into a repeatable process.
• Earlier Risk Detection, Stronger Revenue Protection: Catch non-compliant statements before submission to reduce errors and protect revenue.
• Built-In Training for Faster Onboarding: Use the system as a practical guide for new administrators, enabling faster onboarding and consistent output.