Ctrl+Shifter Podcast

EP 16: MAXIMIZING IMPACT WITH CUSTOMER SUCCESS IN AI PRODUCT COMPANIES

February, 12, 2026

In this episode of Ctrl + Shifter, we sit down with Petko Kashinski, Customer Success Leader at Jiminny, to dive into optimizing customer success strategies and leveraging AI to build long-lasting customer relationships.

Petko shares his extensive experience in customer success, offering insights on how to reduce churn, improve customer satisfaction, and empower teams with data-driven strategies. From AI-powered automation to conversation intelligence, this episode explores the tools and techniques that help businesses engage with customers more effectively and efficiently at scale.

Timestamp

00:00 Introduction

3:07 - Understanding Conversation Intelligence

7:33 - Strategies for Customer Success

10:11 - The Role of AI in Customer Success

14:58 - Success Stories and Impact of Jiminny

17:36 - Challenges in Managing Customer Success Teams

20:14 - Final thoughts & Advice for Businesses

I always love to say that it’s better to not have data instead of having the wrong data. So because the decisions you’re gonna take based on wrong data, inaccurate data is definitely going to be inaccurate decisions.

About Our Guest Speaker

Petko Kashinski

Customer Success Leader at Jiminny

With years of experience in leading Revenue Generating teams, Petko shares his insights on building long-term customer relationships, enhancing the customer experience, and utilizing AI to scale and automate critical processes. He highlights key principles of customer success, such as adaptability, curiosity, and persistence, and discusses how AI and conversation intelligence are transforming the way businesses engage with their clients.

Jiminny is an AI-powered conversation and revenue intelligence platform designed to help revenue teams unlock more value from customer interactions. By turning conversations into actionable insights, Jiminny empowers teams to coach and develop their people at scale, reduce manual work, and make smarter decisions that drive revenue.